FAQ


These guidelines are designed to help you understand how to use our branding to best support us.
 
If you've got a fitness device or app, you can connect it to your Movember account to automatically add Moves to your fundraising page – inspiring more donations from your friends and family.

The fitness trackers and apps that can be connected are:
  • Garmin
  • Fitbit
  • Apple Watch
  • Jawbone
  • Apple Health
  • Run Keeper
  • Strava
  • Map my Run
  • My Fitness Pal
Cash Donations
Submitting any cash donations raised at your events is easy. Simply log on to movember.com/mospace/events/ and view your event. In the “Manage your event” section you’ll find the link to submit cash donations.

Use the form to enter the cash donation details. At the end of the process, use your credit card to submit your payment to Movember and receipts will be issued (straight away via email, or postal option is available). 

Cheque Donations
Please make cheques payable to the Movember Foundation and send to the address below. Be sure to include a note with the Host’s name, event name and registration number of the registered participant or event ID number (located in “manage Event” section) that the donation is for.
 
Movember Europe,
PO Box 485
Wilstead
Bedford
MK45 3XN
 
Please indicate if you require a receipt. To speed up the process and save in postage costs, email is the preferred and most efficient method for sending receipts.
You can adjust your settings to be ‘public’ or ‘private’ in our system by selecting the My Account section of your Mo Space, visible once you log in.

If you mark your details as ‘private’, your name will only appear when someone searches for you on the direct donate page on Movember.com. Please see our privacy policy for more information on this.

Your email address and personal details are protected by our privacy policy and will not be sold to any third party or used for marketing.
 
Yes, once logged into movember.com, you can change your name by going to the My Account, section. This is visible if you hover over your current name in the top right-hand corner of the homepage. 
You can order posters from the Merchandise section of the website. Alternatively you can register for a Mo Event and we will send you out a pack with posters, donation boxes, stickers, badges and a Man of Movember and Miss Movember sash. If your workplace is particularly large and you need additional resources, please contact us at info.uk@movember.com.
Go to the My Account section of your Mo Space to edit your fitness tracker settings.
 
You’ll be prompted to set a distance target, and then choose whether you’d like to track using kilometres or miles.

For your Move goal, we recommend going for gold (literally). Setting a target that shows family and friends you’re making a real effort will help to inspire donations.

Once you’re all set up, your Moves will automatically be sent from your device to your Movember account. You can choose to either automatically post them to your public fundraising page, or individually choose which activities you want to make public from your Mo Space. You can change these settings any time in the My Account section.

It’s good to keep in mind that if you choose to post your activities automatically, there’ll be a delay of up to 30 minutes between your exercise and the public post.
 
You can do a mix of any of the following Moves during Movember:
  • Walking
  • Running
  • Cycling
  • Swimming
  • Rowing
Move asks Mo Legends like yourself to focus on a distance goal, measured in kilometres or miles. Why? Well, it means you can mix up your Moves throughout the month and walk, run, cycle, swim or row – instead of just counting steps. Of course, you can still see how many steps you track each Move (or each day) on your Mo Space. It all counts!
If you’ve connected your RunKeeper app, you can choose to add a map to your fundraising page with each activity (as long as you track the activity with GPS).

When you first connect your device or app, you'll be asked if you want to automatically add a map to your RunKeeper activities. Enable this (you must also enable automatic posting) and the next supported activity you track using GPS will be automatically posted to your fundraising page with a map of your activity.

You can also change this setting any time from the My Account section of your Mo Space. This is visible if you hover over your name (once logged in) on the home screen of movember.com.
When you connect your fitness device, you’ll be able to select whether you’d like to track separate Moves, or a daily summary.

If you have selected ‘daily summary’, your daily step count and daily distance will update automatically.

Otherwise, you can enter this information manually on your Move Update tab by selecting ‘I walked’ from the Exercise Type list. Of course, we recommend the set-and-forget automatic method for maximum accuracy. 
A Challenge is a group made up of different teams and individuals that could represent a company, organisation, school, sports team, community group or other.

A Mo Event is simply a local gathering of Mo Bros and Mo Sistas who know how to get creative and have a good time. Whether it’s a gold tournament, band night, or a dinner party – this Movember, get together to raise funds, make some noise, and stop men dying too young.

Got a good party in mind? After sign-up, register your event here and check out our Host page for tips and tricks to throwing a rocking Mo Event. Lastly, don’t forget to purchase promotional items through the Shop section of our website to deck out your event space in proper Mo attire!

You can reactivate for Movember 2018 by simply clicking on Login
  1. Click on join up.
  2. Choose whether you’d like to register as a team member, team captain or individual.
  3. Some general personal information will be needed - complete all fields and click 'continue'. Your personal details are protected by our privacy policy and will not be sold to any third party or used for marketing.
  4. You will then land in your Mo Space, where you can invite friends to sign up and donate, download information and posters and personalise your Mo Space donation page.
Yes, it is a legal requirement that participants sign up for Movember as you are fundraising on our behalf. It also allows us to know how many people are taking part and log donations against your total. By signing up you are provided with all the information you require to enable you to raise money and awareness for Movember and our health partners: Prostate Cancer UK and the Institute of Cancer Research.
You can reactivate for Movember 2015 by simply clicking on and updating your details. You will then have access to view your 2014 donations as well as everything you need for the 2015 campaign.
In Step 2 of the sign up process you will have the option to start a team or join one that already exists. Simply enter a team name that you would like to use.

If you miss this step, you can click the team tab on your Mo Space page and start (or join) a team from there!
You can join or start a team through your Mo Space by clicking on the 'Team' tab or in Edit Details, located under the 'more' tab. If you have trouble please contact us on 020 7952 2060 or info.uk@movember.com

If you haven’t received any individual or team donations, you can change teams yourself. Simply:

  1. Sign into movember.com using your existing details
  2. Hover over your name in the top-right hand corner. Select ‘My Account’.
  3. Once on the ‘My Account’ page, select ‘My details’.
  4. Select ‘Leave team’.

Then join a new team, which is as simple as searching by team name, and selecting ‘Request to join’. If you have already received donations, just contact us on 020 7952 2060 or info.uk@movember.com.

Yes, every Mo Bro and Mo Sista who is growing a Mo and/or raising money for Movember needs to sign up. If you have numerous people who need to sign up, please contact us on 020 7952 2060 or info.uk@movember.com and we can help with the process.  

If you’re a Team Captain, you can change your team name when you’re logged into your Mo Space.

On the top right-hand side of the screen, hover over your name, and then select My Account. Once on your My Account page, scroll down to 'Team' and then click ’edit’

You cannot be on two teams, but you can join multiple Challenges. ‘Search’ for cities, businesses, universities or community groups to find Challenges near you.

Yes, you can merge two teams, to do this please contact Movember on 020 7952 2060 or info.uk@movember.com.

Facebook Connect allows you to easily post items from the Movember website to Facebook, which you can use to request donations or recruit team members. By using Facebook Connect you can also see which of your Facebook friends are participating in Movember.

An email address is required if you wish to sign up, as all information is communicated via email and you will also need your email address to login and view your fundraising progress.

If you do not have an email address, ask a family member or friend if you can have the information sent to their address and printed for you. Alternatively, you can create a free email account with Hotmail, Gmail, Yahoo or many other free email providers.

Your email address and personal details are protected by our privacy policy and will not be sold to any third party or used for marketing.
 

Mo Space is your personalised fundraising page on Movember.com.

Each person who signs upfor Movember automatically receives a personalised Mo Space page, which you can update and personalise throughout your Movember journey.

Your Mo Space page is essentially your fundraising hub. It’s the place to recruit others, request and view donations, promote your campaign effort via social media, post updates about your Mo journey, claim rewards and much more.

You can view the Mo Space pages of other participants and leave messages of support on their wall.

Keeping your Mo Journey under wraps is easy. Simply:

  1. Click on your name in the top right-hand corner of your Mo Space page
  2. Select My Account
  3. Select Privacy
  4. Change your settings from Public to Limited Public View

Setting your Mo Space page to Limited Public View will stop your profile from appearing in internet search results, and search results on the Movember website. The details of where your Mo Space page can be found are outlined in our privacy policy

When Limited Public View is selected, your Mo Space can still be viewed if a potential donor searches for you in the Donate search bar. Obviously, we want you to get as many donations as possible!

It’s important to note, Public is the default setting when you sign up

Passwords are encrypted and are not stored in plain text. They are hashed via a one-way hash and seeded, so they can not be looked up in rainbow table.
Go to your Mo Space Page and click on the large square next to your name (this will house your image if you have already uploaded one). Select this to go to your Photo Gallery page. Here, you can upload your photo.
On desktop, once you are logged into your Mo Space, click on the camera icon on the right of your profile image. This will take you to your Photo Gallery. Simply click the trash can icon on the image you want to remove to take it down.

If you’re in the iPhone app, tap the ‘Edit’ button that sits over your profile picture. This will take you to a screen where you can remove photos by tapping a cross icon on each image.

If you’re on the Android app, either tap a photo on your Mo Space, or tap the three dots in the top right corner, and then select ‘Manage photos’. 
If you can’t remember your password, click on 'forgotten your password' beneath the email/password fields on the login page. Enter your email address, press 'submit', and we will send you an email detailing how to fix it.
If you already have a Mo you can do a ‘reverse Movember’ and have people donate to you to shave it off. Alternatively, you could shave off your moustache at the start of Movember and then re-grow your Mo throughout the month…. Maybe it’s time to try a new Mo style from our Mo Style Guide?

We encourage all Mo Legends to grow as genuine a Mo as possible. Strictly speaking, a traditional Mo is one that:

  • Ideally doesn’t join upwards to meet your sideburns (that’s technically a beard). Preferably doesn’t join downwards across your chin (that would be a goatee).
  • If you’re a Mo Bro with a passion for another type of facial hair, we encourage you to jump on the Mo Train during Movember in the name of men’s health.
  • No Mo is created equal, so some level of variation is expected. A small complimentary growth under the bottom lip is definitely fair game.

Grab your copy of the Movember Rules.

In a quest to even the playing field, we recommend a shave-down on Movember 1st.

This allows you to start the month in the same position as your fellow Mo Bros, get competitive when the whiskers kick-in, and show your hairy progress to donors throughout the month.

If a baby face leaves you feeling uneasy, you’re welcome to shave in a Mo from existing stubble. We won’t judge.
Sure, you can order a Promo Pack, which contains campaign posters, wristbands and stickers. Or, why not register to hold a Mo Party? If you need additional posters please contact info.uk@movember.com to request.
You can purchase promotional materials (shirts, stickers, hats and more) from the Shop section on our website. It’s where you’ll find everything you need to promote Movember in true Mo fashion.
If someone donates to you online they are automatically emailed a receipt.

If someone gives you a cheque or cash donation and requires a receipt please contact Movember on 020 7952 2060 or at info.uk@movember.com.

Note: To speed up the process and save on postage costs, email is the preferred method for sending receipts.


You can pay your cash donations online using your credit card and still get receipts for your donors. Simply to your Mo Space via movember.com, click on the tab and follow the instructions under  on the right hand side.

Alternatively:
 
  1. Collect and add up all cash and cheque donations.
  2. Download and print a Sponsorship Form.
  3. Complete the Sponsorship form outlining how you are sending in your donations (cheque/money order, credit card, EFT or bank deposit).
 

NOTE: Do not post cash – you can deposit cash into our bank account, either online or in person at a Barclays bank:


Banking Institution: Barclays Bank
Account Name: Movember Europe
Branch: 20-00-00
Account Number: 73774651
 

If you deposit cash into a bank please remember to attach the deposit slip given to you by the bank teller to your Sponsorship

You can pay your cash donations online using your credit card and still get your donors their tax receipts! Simply to your Mo Space via movember.com, click on the ‘Donations’ menu on the left and follow the instructions.
You can pay your cash donations online using your credit card and still get your donors their tax receipts! Simply to your Mo Space via movember.com, click on the ‘Donations’ menu and follow the instructions.
We would appreciate it if you can submit funds raised as soon as possible to ensure they are counted towards the 2017 Movember fundraising tally. However donations can be made year-round.
In order for any Bank Deposits or Electronic Funds Transfers to contribute towards your online total you must fill out a Sponsorship Form and include details of your payment, along with your registration details. Please allow up to a week for processing once we have received this form during the peak period. If after this your donation has still not appeared please contact us at info.uk@movember.com
You can still sign up until mid-December. If any of your donors need receipts please contact us on 020 7952 2060 or info.uk@movember.com
No, unfortunately we can only legally collect funds for the Movember Foundation’s official beneficiary partners and we cannot under any circumstances raise funds for other organisations.
 
If you would like to use Movember to raise funds for men’s health we ask that you select one of our world class health partners to support, by choosing to sign up in one of our official countries which are Australia, New Zealand, United Kingdom, Ireland, USA, South Africa and Canada, as well as Finland, Netherlands, Norway, Czech Republic, Belgium, Denmark, Germany, France, Sweden, Switzerland, Spain and Austria. You can also register as ‘Rest of the World’ if you aren’t in any of these countries, and the funds you raise will go towards our global programmes.
 
Movember is continually growing and expanding to reach Mo Bros all over the globe, so if you would like to register your interest in your country joining Movember officially please contact restoftheworld@movember.com.
 
Click on the following to download:

Rules
Mo Style Guide

More images can be found in the  section of your Mo Space or on our Flickr pages.

Movember images and logos are for non-commercial use only, to promote your participation in Movember.  You must not use the downloads to create merchandise for sale.
Move is a chance for anyone, anywhere to go the distance and raise funds for Movember – without necessarily having to grow a Mo. Move asks participants to instead walk, run, cycle, swim or row during Movember. Or add it to their Mo growing journey.

Simply sign up, set a solo or team distance target, Move, raise funds and you’ll be making a difference.
 
Track your progress online, or connect a fitness device to log your moves in real time. It’s that easy. 

There’s no need to Move to be the fittest, or go the furthest. Move welcomes people of all fitness levels and walks of life to get involved with Movember and stop men dying too young.